Elastix call center module

Agent is the person who will need to login into the call center system and answer the call in queue. You will now login as agent and will be redirected to the console as below:. It can receive incoming call from customers Digital receptionist with interactive voice response IVR Make outgoing call Call queue 2 call center agents workings to attend all calls In order to achieve this, we need to know how many concurrent calls that we usually get during peak hours.

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DINOMI for Elastix – diadem-project.info

Make sure you do not miss steps on setting up MySQL root password and Elastix administrator password. So I will start on step 3 and so on.

Wait for a while until the process finish. It can receive incoming call from customers Digital receptionist with interactive voice response IVR Make outgoing call Call queue 2 call center agents workings to attend all calls In order to achieve this, we need to know how many concurrent calls that we usually get during peak hours. You should see something like below:.

This is the tool that call center agents used to centter with customer. We need to create some recordings. Now we should have our PBX ready to receive call. We will be using this application to connect to PBX server which it will route the call to your PC based on extension number.

There will be a lot of SIP clients available which you can used for this purpose. This console will tell the agent which elsstix queue coming from, how long is the call durations, what type of calls that coming in and much more.

Fill up required data as below for Agent Just think that this softphone as your normal phone.

Agent is the person who will need to login into the call center system and answer the call calo queue. I will need to create 2 group of queue which is Sales queue and CustomerService queue.

You can download the software here: Enter details as screenshot below:. Apply elatsix toll-free elastox to be mapped to this 4 direct phone lines. Make sure the direct phone lines has been attached to the back of the telephony card port.

The steps will be as below: We need to detect the telephony card before start configuring the PBX server. Now for customer service queue, repeat similar steps and add information as below:. In order to achieve this, we need to know how many concurrent calls that we usually get during peak hours.

Start the installation process by boot the CD. The most basic things that we need to have is extension. Follow all required steps until finish. But moduld are not yet configure on how to manage calls and agents. This is required for reporting.

DINOMI Call Center Module

We can now proceed to this call center with our call center agents. Now we can create campaign. Now login into the Elastix server using web browser as admin. You will then be entertained by a digital receptionist with IVR menu.

Elastix Call Center | SecaServer

This will caall used by call center agents to login into Elastix system to view campaign, calls and also view the phone book. Now call the number that associated with the direct line from mobile phone. Apply 4 direct phone lines from the Telco provider. This will tell PBX on what is the first thing to do when receiving calls.

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